Virtual Assistant Client Case Study: The Community Group

So, what is it that you do?

In an effort to answer this question, let me give you an example. This is the story of how I helped a fledgeling community group get, and stay, organised.

The Client

My client was an eclectic collective of local people united by their shared values and motivated to make a lasting and positive impact on their community.

Their Problem

As with many community groups, this was a team comprised largely of volunteers. They were brimming with passion, ambition and ideas but were often short on time (and sometimes also expertise and enthusiasm!) when it came to admin. Their group’s membership was growing in numbers and their work was growing in scope and complexity. It felt like they were drowning in disorganisation as they struggled to meet their ever-growing operational needs. They needed someone with the right skills and experience who could partner with them remotely - they needed a Virtual Assistant.

How I Helped

We began with a conversation. I listened as they described the vision and values of their group: who they were, how they worked and what they wanted to achieve. They explained their most pressing operational pain points and priorities and I set to work on joining the dots.

It quickly became clear that collaboration and information-sharing were essential for this group and remote working was a must thanks to the need to be covid-secure. They had already begun using various digital tools and software and were finding them increasingly messy to manage. I optimised and organised access, permissions and settings for their existing systems allowing easy sharing of tasks, swift retrieval of information and safe archiving of important documents. In addition, I implemented a password management method enabling controlled and secure access to all of their password-protected systems.

As the group’s profile grew, so did their audience and the need for clear and consistent communication emerged as a high priority. Having agreed on the tone and purpose of their messaging I assumed responsibility for managing the group’s outward-facing communication channels. I monitored the email inbox, published new web content, promoted upcoming events, authored newsletters for their subscribers and engaged their social media followers with regular posts peppered with both fresh and re-purposed content.

Knowing these niggling but necessary tasks were safely in hand took a weight off the group’s shoulders and gave the members back valuable time, freeing them up to focus their efforts on the community and causes that had brought them together and which they cared so deeply about.

If you know a community group in need of an admin boost, get in touch to discuss how I can help.