Privacy Policy

 

Jennifer Gibbard Virtual Assistant (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. 

Information we collect

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details

  • Addresses

  • Usage data (including information about how you interact with and use our website, products and services)

  • Records of meetings and decisions

  • Account access information

  • Website user information

We collect or use the following personal information for information updates or marketing purposes:

  • Names and contact details

  • Marketing preferences

We collect or use the following personal information to comply with legal requirements:

  • Name

  • Contact information

Lawful bases and data protection rights

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to comply with legal requirements:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

  • Directly from you

  • Regulatory authorities

  • Publicly available sources

How long we keep information

We only keep your personal data for as long as necessary to provide our services and comply with legal obligations. Below is a summary of our data retention periods:

  • Client communications (emails, messages, call logs) – Kept for up to 12 months after the completion of services, unless required for ongoing projects or legal reasons.

  • Invoices and payment records – Retained for 6 years to comply with UK tax laws.

  • Personal data provided for services (e.g., contact details, schedules, documents processed on your behalf) – Stored for up to 6 months after service completion, unless required for legal or contractual purposes.

  • Marketing data (e.g., email subscriptions) – Kept until you opt out or withdraw consent.

After these periods, we securely delete or anonymise your data. If you have any questions about how we manage your data, please contact us.

Updates

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

Contact us

This website is owned and operated by Jennifer Gibbard Virtual Assistant. We are registered in the United Kingdom. If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to hello@jennifergibbard.com.

Last Updated: This Privacy Policy was last updated on 24 February 2025.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint